The Automated Ai

Overview

The Automated Ai provides bespoke AI automation, website creation, and virtual employee services. These are custom, project-based services rather than standard retail products, so our cancellation and refund policy reflects the consulting nature of the work.

Right to cancel

Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel a service contract. However, if you ask us to begin work during this period and we do so with your agreement, you lose the right to cancel once the work has been fully performed. Where work has begun but is incomplete, you may still cancel but will be charged a pro-rata amount for the work performed up to the date of cancellation.

Costs are incurred once a project starts

Website builds and other automation projects require substantial time, planning, and resources from the moment they begin. Therefore, once you approve a project and we commence work, fees for all work completed or scheduled up to the cancellation date remain payable. This includes design, content, setup, configuration, and any third-party costs already incurred on your behalf.

Completed work

Once a deliverable (such as a completed website, landing page, or automation workflow) has been delivered and accepted, it is considered final and non-refundable.

Deposits and project commencement

Deposits and initial payments secure your project slot and cover setup costs. Once work has started, these amounts are non-refundable. If you cancel before any work has commenced, you are entitled to a full refund of any amounts paid for that portion of the project.

Recurring services

For ongoing services such as hosting, website care plans, or virtual employee monthly packages, refunds apply only to unused months billed in advance. Once a service period has begun, the fees for that period are incurred and non-refundable.

How refunds are processed

If your refund request is approved, we will notify you by email and process the refund to your original method of payment within a reasonable number of days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before a refund is officially posted. Next, contact your bank; there is often processing time before a refund appears. If you have done all of this and still have not received your refund, please contact us at automate@theautomatedai.com.